Guest Services Attendant

The Northern Lights Village brand was born in 2016 and since then we opened two resorts in Finnish Lapland. We pride ourselves in delivering consistently warm and personalized service to our guests. Everyone working at the Northern Lights Village embraces this mission with great care and responsibility. We appreciate the insight of every individual and see our employees as our most valuable resource.

Our guests are truly international and so is our team, speaking all together 17 languages!

Job Description

We are looking for a joyful, polite, kind and entertaining Guest Services Attendant to join the Northern Lights Village. You will mainly be driving, carrying luggage, guiding people to their safari start point and responding to various inquiries. You will have a charismatic character towards our guests and will play a vital role in ensuring our guests enjoy their stay.

Guest Services Attendant responsibilities are:

• Greeting customers upon entering
• Assisting customers with queries
• Making relevant suggestions
• Driving guests to/from the airport and their cabins
• Helping to arrange transportation for guests
• Take the luggage from groups to the cabins, if requested.
• Opportunity to be a helping guide on our excursions

Guest Services Attendant requirements are:

• Experience as a Guest Services Attendant or similar position
• Excellent customer service skills
• Valid B drivers' license
• Effective communication skills
• Vocation education in guest relations and entertainment is an advantage.

It would be beneficial for a Guest Service Attendant to:

• Speak other languages: Finnish, Chinese, Japanese, German, Spanish and French are an advantage.
• Have knowledge of the local area
• Other drivers' licenses are an advantage
• Experience on the field
• Familiarity with hotel software is an advantage
• Adaptability and flexibility

Pay, duration and benefits

• Minimum 90 working hours per 3 weeks period.
• Starting in November and until the end of March.
• Hourly pay negotiated in an interview, according to knowledge and experience
• Other benefits according to the collective labor agreement.
• If necessary, the resort provides accommodation in a shared room for €200-300,00/month

Before applying, please ensure you have the right to work in Finland.

Please note that due to the high volume of applications, we may not reply to applications that do not fulfill the stated requirements. Should your application meet the initial selection criteria, you may receive a reply in early August at the latest.

SUOMEKSI

Etsimme iloista, kohteliasta, ystävällistä ja viihdyttävää asiakaspalvelijaa liittymään joukkoomme. Suurimman osan työajasta tulet ajamaan autoa, kantamaan matkalaukkuja, ohjaamaan vieraita heidän aktiviteettien alkupisteelle ja vastailemaan kysymyksiin ja pyyntöihin. Asiakaspalvelijana olet suuressa roolissa vieraidemme viihtyvyydessä.

Työtehtäviisi kuuluu:

• Asiakkaiden tervehtiminen
• Asiakkaiden auttaminen
• Suositusten antaminen
• Asiakkaiden kuljetus lentokentältä/lentokentälle ja hotelleilta/hotelleille
• Asiakkaiden auttaminen kuljetuksen varaamisessa
• Matkalaukkujen kuljettaminen mökkeihin tarvittaessa
• Mahdollisuus toimia myös apuoppaana retkillämme

Vaatimukset:

• Kokemus asiakaspalvelusta
• Loistavat asiakaspalvelutaidot
• B-ajokortti
• Hyvät sosiaaliset taidot

Palkka, työaika ja etuudet:

• Vähintään 90 tuntia kolmessa viikossa
• Työ alkaa viimeistään marraskuussa ja päättyy maaliskuun lopussa, riippuen sesongista
• Tuntipalkka, joka neuvotellaan työhaastattelussa
• Työehtosopimuksen mukaiset etuudet
• Tarjoamme tarvittaessa majoituksen jaetussa huoneessa hintaan 200-300€/kk